Privacy Policy
Privacy Policy
Unless stated otherwise below, the provision of your personal data is neither legally or contractually required, nor necessary for entering into a contract. You are not obliged to provide the data. Failure to provide it has no consequences. This applies only insofar as no other indication is made in the following processing operations. "Personal data" refers to any information relating to an identified or identifiable natural person.
Processing is carried out on the basis of Art. 6 (1) (f) GDPR based on our prevailing legitimate interest in ensuring the trouble-free operation of our website as well as improving our offering.
Controller
Feel free to contact us if you wish. The party responsible for data processing is: AsVIVA Brands GmbH, represented by Fuat Aslan, Borsig Street 4, 41541 Dormagen, Germany, +4921338688812, legal@asviva.de
Unsolicited contact by the customer by email
If you initiate business contact with us by email, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of processing and responding to your contact inquiry.
If contacting us serves the execution of pre-contractual measures (e.g. consultation in case of interest in purchasing, creation of a quote) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 (1) (b) GDPR.
If you contact us for other reasons, this data processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR out of our overriding legitimate interest in processing and answering your request. In this case, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you based on Art. 6 Para. 1 lit. f GDPR.
We only use your email address to process your request. Your data will subsequently be erased in compliance with statutory retention periods, unless you have consented to further processing and use.
Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, email address, message text) only to the extent provided by you. The data processing serves the purpose of establishing contact.
If contacting us serves the execution of pre-contractual measures (e.g. consultation in case of interest in purchasing, creation of a quote) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 (1) (b) GDPR.
If you contact us for other reasons, this data processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR out of our overriding legitimate interest in processing and answering your request. In this case, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you based on Art. 6 Para. 1 lit. f GDPR.
We only use your email address to process your request. Your data will subsequently be erased in compliance with statutory retention periods, unless you have consented to further processing and use.
Customer Account Orders
Customer account
When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing takes place on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its revocation. Your customer account will subsequently be deleted.
Data collection when writing a comment or review
When commenting on/reviewing an article or post, we collect your personal data (name, email address, comment text) only to the extent provided by you. The processing serves the purpose of enabling a comment/review and displaying comments/reviews.
By submitting the comment/review, you consent to the processing of the transmitted data. Processing takes place on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its revocation. Your personal data will subsequently be erased.
When your comment/review is published, the name provided by you and the email address shared by you will be published.
Use of the email address for availability notifications
Transfer of the email address to shipping companies to provide information on the shipping status
We forward your email address to the transport company as part of contract processing, provided you have expressly consented to this during the ordering process. The transfer serves the purpose of informing you by email about the shipping status. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You may revoke your consent at any time by notifying us or the transport company without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.
Payment Service Providers Credit check
Use of PayPal
We use the payment service PayPal provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. Data processing serves the purpose of being able to offer you payment via the payment service. By selecting and using payment via PayPal, the data required for payment processing is transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.
All PayPal transactions are subject to the PayPal Privacy Policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Use of PayPal Express
We use the payment service PayPal Express provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. Data processing serves the purpose of offering you payment via the PayPal Express payment service. To integrate this payment service, it is necessary for PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when visiting the website. Cookies may also be used for this purpose. The cookies enable recognition of your browser.
The processing of your personal data takes place on the basis of Art. 6 Para. 1 lit. f GDPR out of our overriding legitimate interest in a customer-oriented offering of various payment methods. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.
By selecting and using PayPal Express, the data required for payment processing is transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR. Further information on data processing when using the PayPal Express payment service can be found in the corresponding privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.
Use of Amazon Payments
We use the payment service Amazon Payments provided by Amazon Payments Europe s.c.a. (38 avenue John F. Kennedy, L-1855 Luxembourg; “Amazon Payments”) on our website.
Data processing serves the purpose of offering you payment via the Amazon Payments payment service.
To integrate this payment service, it is necessary for Amazon Payments to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when visiting the website. Cookies may also be used for this purpose. The cookies enable recognition of your browser.
The processing of your personal data takes place on the basis of Art. 6 Para. 1 lit. f GDPR out of our overriding legitimate interest in a customer-oriented offering of various payment methods. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.
By selecting and using “Amazon Payments”, the data required for payment processing is transmitted to Amazon Payments in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) lit. b GDPR.
Further information on data processing when using the Amazon Payments payment service can be found in the corresponding privacy policy at: https://pay.amazon.com/de/help/201212490
In this context, cookies can be stored that enable the recognition of your browser. The resulting data processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR out of our overriding legitimate interest in a customer-oriented offering of various payment methods. You have the right to object at any time, on grounds relating to your particular situation, to this processing of personal data concerning you.
Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on the user's computer system. If a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables unique identification of the browser when the website is called up again.
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
We use a consent management tool on our website, through which you can give consent to the use of cookies and comparable technologies, as well as revoke or adjust consents already given at any time with effect for the future. Your selection is saved so that it can be taken into account during subsequent visits to our website. This data is not transmitted to third parties. The legal basis for storing your consent decision is Art. 6 (1) (c) GDPR (fulfillment of a legal obligation) as well as our legitimate interest in the legally compliant documentation of granted consents pursuant to Art. 6 (1) (f) GDPR.
Analytics Ad Tracking Communication Affiliate
Use of Google Analytics 4
We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
Data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator.
Among other things, the following information may be collected: IP address, date and time of page view, click path, information about the browser you use and the device you use, pages visited, referrer URL (website through which you accessed our website), location data, purchasing activity. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices, and any other data Google holds about you.
The IP address is shortened in advance by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area.
Google uses technologies such as cookies, web storage in the browser, and tracking pixels that enable an analysis of your use of the website. The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR.
The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
The information generated thereby about your use of this website is usually transmitted to a Google server in the USA and stored there. For the USA, an adequacy decision by the EU Commission is in place, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified under the TADPF and has thus committed to complying with European data protection principles. Both Google and US government agencies have access to your data.
For further information on terms of use and data privacy, please visit https://policies.google.com/technologies/partner-sites and https://policies.google.com/privacy?hl=de&gl=de.
You can disable the "Custom Audiences" remarketing function here. Further information on the collection and use of data by Meta, as well as your rights and options for protecting your privacy in this regard, can be found in Meta's privacy policy at https://www.facebook.com/about/privacy/.
We use the online advertising program "Google Ads" on our website and, in this context, conversion tracking (visit action evaluation). Google conversion tracking is an analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad placed by Google, a cookie for conversion tracking is placed on your computer. These cookies have a limited validity, do not contain any personal data, and therefore do not serve for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google Ads customer receives a different cookie. Thus, there is no possibility that cookies can be tracked across the websites of Ads customers.
The information obtained with the help of the conversion cookie serves the purpose of creating conversion statistics. In doing so, we learn the total number of users who clicked on one of our ads and were redirected to a page provided with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users.
Your data may be transmitted to the servers of Google LLC in the USA. For the USA, an adequacy decision by the EU Commission is in place, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified under the TADPF and has thus committed to complying with European data protection principles.
For further information and Google's privacy policy, please visit: https://www.google.de/policies/privacy/
We use the remarketing or "similar audiences" feature of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The application serves the purpose of analyzing visitor behavior and visitor interests. Google uses cookies to conduct the analysis of website usage, which forms the basis for creating interest-based advertisements. The cookies record visits to the website as well as anonymized data on website usage. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown ads that are highly likely to take into account product and information areas previously accessed.
Your data may be transmitted to servers of Google LLC in the USA. For the USA, an adequacy decision by the EU Commission is in place, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
For further information on Google Remarketing and the corresponding privacy policy, please visit: https://www.google.com/privacy/ads/
We use Microsoft Advertising from Microsoft Corporation (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA; “Microsoft”) on our website.
Data processing serves marketing and advertising purposes as well as the purpose of measuring the success of advertising measures (conversion tracking). We learn the total number of users who clicked on one of our ads and were redirected to a page provided with a conversion tracking tag. However, personal identification of these users is not possible as a result. Microsoft Advertising uses technologies such as cookies and tracking pixels, which enable an analysis of your use of the website. When you click on an ad placed by Microsoft Advertising, a cookie for conversion tracking is placed on your computer. This cookie has a limited validity period and is not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, Microsoft and we can recognize that you clicked on the ad and were redirected to this page. Among other things, the following information may be collected: IP address, identifiers assigned by Microsoft, information about the browser you use and the device you use, referrer URL (website through which you accessed our website), URL of our website.
Your data may be transferred to the USA. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Microsoft has certified itself under the TADPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
Further information on data privacy and the cookies used by Microsoft can be found here.
Use of TikTok Pixel
We use the TikTok Pixel of TikTok Technology Limited (10 Earlsfort Terrace, Dublin, D02 T380, Ireland; “TikTok Ireland”) and TikTok Information Technologies UK Limited (6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom; “TikTok UK”) on our website. Both companies are joint controllers for data processing (hereinafter “TikTok”).
Data processing serves the purpose of identifying and analyzing website visits by our customers, as well as better reaching customers through targeted advertisements and evaluating the effectiveness of advertisements on TikTok. For this purpose, TikTok uses technologies such as cookies and pixels that enable your browser to be recognized. Among other things, the following information can be collected and transmitted to TikTok: date and time of the visit, information about the browser and device type you use, screen resolution, IP address. TikTok can assign this information to your personal TikTok user account. User profiles can be created using pseudonyms from the data collected in this way. However, personal identification of users is not possible as a result.
Your data may be transferred to third countries, such as the USA. An adequacy decision by the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). TikTok is not certified under the TADPF. Data transfer to the USA as well as to third countries without an adequacy decision takes place, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
For further information on data privacy, please visit https://www.tiktok.com/legal/page/eea/privacy-policy/de and https://ads.tiktok.com/i18n/official/policy/controller-to-controller.
When you click on an advertisement equipped with an affiliate link, a conversion tracking cookie is placed on your computer by Awin. The purpose of these cookies is the correct billing within the affiliate program by tracking the success of an advertising medium. The cookies recognize that you clicked on the ad, and the origin of the order placed with the advertiser can be traced. In addition, Awin uses so-called fingerprinting. This allows the device you use to be recognized. Among other things, Awin can detect that the affiliate link was clicked or viewed on this website. Awin collects, among other things, your transaction data (such as order value, product type, sales channel, use of a coupon) and your username in the form of an individual sequence of numbers, so that no identity is identifiable, but information on specific user actions and the user's terminal device is included.
Your data may be transferred to third countries such as the USA. No adequacy decision by the EU Commission exists for the USA. Data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
You can find the privacy policy with detailed information on data use by Awin at https://www.awin.com/de/datenschutzerklarung.
We use Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript tags and HTML tags used to implement tracking and analysis tools in particular. Data processing serves the purpose of designing and optimizing our website in line with demand.
Google Tag Manager itself does not store cookies nor does it process personal data. However, it enables the triggering of other tags that may collect and process personal data.
Further information on terms of use and data privacy can be found here.
We use the feature for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”) on our website. YouTube is an affiliated company of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
The feature displays videos stored on YouTube in an iFrame on the website. The “Enhanced Data Protection Mode” option is activated. As a result, no information about website visitors is saved by YouTube. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transferred to the USA. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself under the TADPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
For further information on the collection and use of data by YouTube and Google, as well as your rights and options for protecting your privacy in this regard, please refer to YouTube's privacy policy at https://www.youtube.com/t/privacy.
Use of Google Fonts
We use Google Fonts from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.
Data processing serves the purpose of uniform representation of fonts on our website. In order to load the fonts, a connection to Google servers is established when the page is called up. Cookies may be used in the process. Among other things, your IP address and information about the browser you use are processed and transmitted to Google. This data is not linked to your Google account.
Your data may be transferred to the USA. There is an adequacy decision by the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and is therefore committed to complying with European data protection principles.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
For further information on data processing and privacy, please visit https://www.google.de/intl/de/policies/ and https://developers.google.com/fonts/faq.
Data Subject Rights and Retention Period
Retention Period
After complete performance of the contract, the data is initially stored for the duration of the warranty period, then taking into account statutory retention periods, in particular under tax and commercial law, and is deleted after the deadline expires, unless you have consented to further processing and use.
Rights of the Data Subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to access, right to rectification, right to erasure, right to restriction of processing, right to data portability.
In addition, pursuant to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) (f) GDPR, as well as to processing for the purpose of direct marketing.
Right to Lodge a Complaint with a Supervisory Authority
Pursuant to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is unlawful.
Right to object
If the processing of personal data listed here is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR, you have the right to object to this processing at any time with effect for the future on grounds relating to your particular situation.
Upon lodging an objection, the processing of the affected data will be terminated unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.